Warehousing, stock keeping, logistics and inventory distribution

These courses are a tremendous opportunity for you to learn skills that are needed for employment in growing industries across the country. Your participation in these courses is a unique opportunity for you to set a path for success on your career journey.

By the end of this course, you will be able to

• Understand the value of this educational opportunity
• Define the three steps to greatness
• Explain the importance of certifications

The first page of a course is always the objectives page. The objectives page introduces the course and lists the learning objectives of the course.

This course explains how a course is structured and how you can interact with the course.

By the end of this course, you will be able to

• Describe the different sections of the screen in a course
• Understand how to navigate through a course
• Explain how to use a knowledge check
• Describe how to use a drag and drop activity
• Describe how to use an input box activity

The learning management system (LMS) allows you to easily navigate your online education. Using the LMS, you can access learning paths, study guides, and assessments.

By the end of this course, you will be able to

• Understand how to use the LMS
• Explain how to launch a course
• Describe how to take an assessment

An online course is a great way to learn, but it is different from taking a class in a classroom. This course provides tips to help you succeed in an online learning environment.

By the end of this course, you will be able to

• Set a study schedule
• List tips for retaining the information you have studied
• List tips for taking quizzes

Effective communication takes work. In this course, you’ll discover the different forms of communication as well as common barriers to effective communication. You’ll also learn about the communication process and responsibilities of both the sender and receiver. Finally, you’ll find out about the importance of feedback and different forms of noise.

By the end of this course, you will be able to

• Define communication
• List the three forms of communication
• Identify barriers to communication
• Describe the communication model
• Understand the responsibilities of the sender and receiver
• Understand the importance of feedback
• Identify forms of noise

Effective communication is a must at work and at home. In this course, you’ll discover what effective communication is and why it’s important. You’ll also find out how to choose the correct medium for your message based on the medium’s strengths and weaknesses. Finally, you’ll learn the process for constructing effective verbal and written messages.

By the end of this course, you will be able to

• Define effective communication
• Understand the consequences of miscommunication
• Match the choice of medium to your message’s content
• List the strengths and weaknesses of verbal communication
• Identify when to use verbal communication as the medium for your message
• List the strengths and weaknesses of written communication
• Identify when to use written communication as the medium for your message
• Describe the process for constructing clear verbal and written messages

Verbal communication is the most popular form of communication. In this course, you’ll discover the different approaches to communication and how to communicate effectively face to face, over the phone, and in a videoconference. You’ll also learn how to leave a clear and concise voicemail.

By the end of this course, you will be able to

• Identify the different approaches to communication
• Describe how to communicate effectively face to face
• Understand how paralanguage affects verbal messages
• List ways to engage your listeners
• Describe how to communicate effectively during a phone conversation
• Understand how to leave a clear and effective voicemail
• Describe how to communicate effectively during a conference call

Sometimes writing communicates your message more clearly than the spoken word. In this course, you’ll learn guidelines that help you create an effective written message.

By the end of this course, you will be able to

• Understand how to construct a clear written message
• List guidelines for making your message easy to follow
• Describe the guidelines you need to consider when choosing your words
• Identify common grammar mistakes
• List common spelling errors
• Understand the need for editing
• List additional guidelines for writing business letters and memos
• Understand when to use email
• Understand email etiquette
• List guidelines for writing an email

You don’t always need spoken or written words to communicate. Nonverbal communication sends a message without words. Often unintentional, nonverbal communication can reveal how a person really feels. It’s important that nonverbal communication is in sync with the words being said.

By the end of this course, you will be able to

• Describe how a person communicates without words
• Understand how body language sends a message
• Interpret different types of body language
• Describe how spatial distance impacts communication
• List ways to convey openness and acceptance

Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you’re more likely to understand the message the way a speaker intends.

By the end of this course, you will be able to

• Understand the importance of listening
• List the steps in the listening process
• Identify and overcome barriers to listening
• Describe common types of listening
• Describe how to be a good listener
• Describe how to paraphrase and mirror a message

Communication in the workplace isn’t that different from communication at home. However, you’re more likely to encounter individuals who are different from you, and being respectful of each person is more important than ever for effective communication.

By the end of this course, you will be able to

• Understand how to communicate across cultures
• Understand how to communicate across generations
• Describe how to establish rapport
• List ways to communicate effectively in a group
• Describe how to address mistakes and difficult issues
• Understand how to offer a sincere apology
• Describe how to deal with a defensive person

Customers are integral to the success of any business. In this module, you’ll find out who your customers are, what customer service is, who provides it, and how it affects the bottom line of a business . You’ll also discover the difference between customer service and customer-focused and what providing quality customer service means.

By the end of this course, you will be able to

• Understand the difference between internal and external customers
• Explain the importance of customer service
• Explain the difference between customer service and customer-focused
• Describe what it means to provide quality customer service

Your interactions with customers set the tone for your long-term relationships. In this module, you’ll learn how to greet customers and interact with them in a way that makes them repeat customers.

By the end of this course, you will be able to

• Create a positive first impression
• Describe how to greet customers
• Explain how to interact courteously and professionally with customers
• Describe how to make customers feel welcome
• Explain the importance of being effective and efficient
• Describe how to end an interaction on a positive note

Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.

By the end of this course, you will be able to

• Understand the importance of choosing positive words to communicate
• Define trigger phrases
• List common communication pitfalls
• Describe different forms of communication
• List advantages and disadvantages of different forms of communication
• Explain the processes for answering telephone calls, putting someone on hold, and transferring calls
• Describe how to write email messages that produce results

While some customers may know right away what they’d like from a business, others do not know which products or services they’re interested in. In this module, you’ll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.

By the end of this course, you will be able to

• Convey to customers your interest in their wants and needs
• Identify customer needs
• Ask open-ended and closed questions
• Meet customer needs
• Explain ways to improve your listening skills
• Describe how to make appropriate recommendations

Excel is a powerful software tool for organizing and analyzing data. It is widely used by businesses to work with financial data. Before using Excel, you must understand some terminology and the different areas of the Excel screen.

By the end of this course, you will be able to

• Understand the uses of Excel
• Define workbook and worksheet
• Describe the different areas of the Excel screen
• Define cell and range
• Identify cell and range addresses
• List methods for selecting cells and ranges

Creating a worksheet begins with entering text and values. The text and values can be any type of data, such as students’ grades, a family budget, customer addresses, sales data, and other financial data.

By the end of this course, you will be able to

• Explain the difference between text and values
• List the data entry process
• Describe how Excel handles leading and trailing zeros
• Edit data
• Delete data
• Explain how to use Undo and Redo
• Move data
• Copy data
• List common keyboard shortcuts
• Describe how to use Flash Fill, AutoComplete, and AutoFill to enter data

Various formatting commands built into Excel enable you to change the look of your worksheet and make important data stand out. Formatting can be applied to single cells or to a range of cells either before or after you enter your data.

By the end of this course, you will be able to

• Define formatting
• Describe the process for formatting text and values
• Change the column width or row height
• Explain the purpose of specific formatting options
• Describe what happens to cells when data is deleted
• Discuss how to clear formatting
• Define cell styles and themes
• Explain what happens when you use Format Painter and F4

Formulas and functions enable you to perform calculations on a worksheet. Excel can perform simple calculations, such as summing a column of numbers, or very complex calculations such as calculating financial, statistical or engineering information.

By the end of this course, you will be able to

• Define formula and function
• List the mathematical operators used in Excel
• Explain how references to cells or ranges are used in formulas and functions
• Use the Sum and Average functions
• Use the AutoSum command
• Understand how to copy formulas and functions
• Explain relative and absolute cell references
• Understand how to move formulas and functions
• Describe methods for troubleshooting formulas and functions

Excel includes commands designed to make it faster and easier to work with data that is arranged in a table. If your data is arranged in a table, you will find the Excel’s Table Tools very beneficial.

By the end of this course, you will be able to

• Describe a table
• Insert a table
• Change the table style and the worksheet theme
• Insert a total row and then insert functions
• Describe how to resize the table
• Insert a calculated column
• Sort and filter data
• Remove duplicate records from the table
• Convert a table to a range

Excel enables you to enter dates and times on your worksheet, format them, and use them in calculations like other values. However, there are some rules and limitations you must be aware of so that any calculation using dates and times is accurate.

By the end of this course, you will be able to

• List uses for dates and times in a worksheet
• Explain the serial numbers Excel uses to create dates and times
• Enter dates and times in valid formats
• Explain how to use the Today and Now functions
• Use keyboard shortcuts to enter the current date and current time
• Format dates and times using predefined formats and custom formats
• Use dates and times in formulas

There is an old saying that a picture is worth a thousand words. Excel’s chart tools enable you to present complex data in an easy to understand visual format.

By the end of this course, you will be able to

• Create a chart based on Excel data
• Define common chart elements
• Describe how to change the chart layout, colors, style, or other options
• Explain how to reposition or resize a chart
• Create and edit Sparklines

The printing process enables you to print physical copies of your worksheet. Excel provides many options to specify what is included on the printout and how it should look.

By the end of this course, you will be able to

• Explain the printing process
• Describe the print window and print preview
• Switch between different document views
• Change the margins, orientation, and paper size
• Select a print area
• Understand manual and automatic page breaks
• Change the scale of the document
• Insert headers and footer

Conducting a thorough job hazard analysis can make work a much safer place for employees. OSHA inspections also help prevent dangers and protect workers. However, workplace safety isn’t only affected by on-the-job hazards. Employee behavior plays a huge role as well.

By the end of this course, you will be able to

• Understand the job hazard analysis process
• Know each step of an OSHA inspection
• Identify the different types of citations and penalties
• Know where to find more safety information
• Recognize guidelines for preventing workplace violence
• Spot substance abuse issues

Emergencies are never expected, and chaos can quickly ensue. That’s why it’s important to establish an emergency action plan before a crisis occurs. When an emergency does happen, someone needs to be available to administer first aid. Employees also need to know how to prevent exposure to blood borne pathogens.

By the end of this course, you will be able to

• Develop an emergency action plan
• Know where to find first-aid training
• Control your exposure to blood borne pathogens

Work area safety can be greatly improved by paying attention to little things that may be overlooked. A clean, organized work area, wide, clear walkways, and proper lifting techniques go a long way toward keeping you safe on the job.

By the end of this course, you will be able to

• Understand the importance of housekeeping
• Identify walkways and exits
• Create an ergonomic work environment
• Maintain a correct, neutral posture
• Use proper lifting techniques

Material handling plays an important role in today’s workplace. It involves moving physical objects from one location to another. However, handling and storing materials isn’t without risk. In fact, mishandling materials is the single largest cause of accidents and injuries in the workplace. Recognizing potential hazards and following basic safety precautions can help reduce the likelihood of injuries or fatalities.

By the end of this course, you will be able to

• Follow safety guidelines to operate a crane
• Use rigging equipment to lift a load
• Identify common sling configurations
• Properly care for and use slings

At times, employees will need to move materials mechanically. To reduce the number of accidents associated with workplace equipment, employers must train employees on how to safely and effectively use this equipment. In this course, you will discover how you can safely use conveyors and powered industrial trucks to move and store materials.

By the end of this course, you will be able to

• Safely move material using conveyors
• Identify the different classes of powered industrial trucks
• Recognize the hazards associated with forklifts
• Know how to safely operate forklifts and powered industrial trucks

The Counterbalanced Forklift Operator Program is a 2 ½ hour long online forklift certification theory training for beginner and experienced operators. The course meets both CSA and ANSI standards. Certification is valid for 3 years.

Please note that practical training and evaluation must be conducted by a qualifed trainer prior to certification.

Topics in this course include:

• a review of applicable regulations (federal, state/provincial and relevant standards)
• a review of company polices
• understanding due diligence
• understanding criminal negligence and consequences to employers, trainers, supervisors and employees
• a review of site-specific safety concerns
• a review of the operator training guide
• a review of equipment features, stability, operating procedures, parking and fueling/charging procedures

In order to successfully achieve certification, students must achieve a minimum of 80% on the operator theory test.

Back injuries are the leading cause of time loss claims in the workplace. In most jurisdictions, the annual number of back-injury claims is more than twice the total of the second most common injury.

This 4-hour course is intended to reduce the incidents of back injuries in the workplace through education. It has been developed for top employees and supervisors who are interested in becoming back safety trainers in their workplace. Students will be introduced to training methodology through a “Train the Trainer” module.

Topics Covered Include:

• the anatomy of the spine
• the types and causes of back injuries
• the importance of maintaining back health
• ergonomic hazards
• proper lifting techniques
• exercises for a healthy back
• first aid for back injuries

The Drug & Alcohol Awareness: Staying Fit for Work course is a 1-hour workshop designed to help workers develop an understanding of the safety and legal implications of working while under the influence of drugs or alcohol.

The impact of alcohol and other drug use in conjunction with work can be significant in terms of employee health, workplace and public safety, and operational productivity.

This course is meant to be used as part of the employee-training portion of the workplace alcohol and drug policy.

This course covers the following topics:

• Being fit for work
• Why does this matter to you?
• The rules & regulations
• Getting tested
• Getting help if you need it
• Stress management techniques

Lean principles are designed to help an organization achieve process perfection. The foundation of lean principles are employee involvement, adding the maximum value, and the elimination of waste. Lean is a journey toward understanding the customer and their needs.

By the end of this course, you will be able to

• Define and describe the concepts of lean, including pull and perfection
• Define and describe the elimination of waste using tools like 5S, kaizen, and poke-yoke
• Use a value stream map to identify waste
• Explain value
• Define value, value-added, and non-value-added
• Identify the terms used to describe waste
• Describe the theory of constraints

In this course, you’ll learn about the history of lean manufacturing. You’ll discover how the contributions of Henry Ford, Taiichi Ohno, and Shigeo Shingo worked together to form what is today called lean manufacturing. You’ll also find out about the three essential elements of the Toyota Production System.

By the end of this course, you will be able to

• List the major contributions in the history of lean manufacturing
• Identify the principles and practices of using lean manufacturing
• Name the three essential elements of the Toyota Production System

A disorganized work area not only makes it hard to find items, but it makes working effectively and efficiently difficult as well. In this course, you’ll learn about the importance of workplace organization, the methods used to organize the workplace, and the 5S program.

By the end of this course, you will be able to

• List the principles of workplace organization
• Identify the methods used to organize the workplace
• Recognize the methods used to measure workplace organization

In this course, you’ll learn about the process of Sort. Sort involves getting rid of unnecessary items and general clutter in the work area. Sort helps ensure that only necessary items remain in the workplace.

By the end of this course, you will be able to

• Define the 5S meaning of Sort
• Match Sort with its requirements and compliance activity
• Identify key actions for Sort
• Explain how Sort is executed in the workplace

In this course, you will learn about Straighten. Straighten is a method for organizing the workplace to reduce wasted steps, motion, and time. You’ll explore techniques designed to help you store tools where they’re needed and visually obvious. You’ll also learn to use outlines and labels to identify the location of machines, walkways, and storage areas.

By the end of this course, you will be able to

• Define the 5S meaning of Straighten
• Match Straighten with its requirements and compliance activity
• Identify key actions for Straighten
• Explain how Straighten is executed in the workplace

In this course, you will learn to Shine. Shine is maintaining order through cleaning. Daily cleaning routines are established to maintain a clean and tidy working environment. You’ll explore steps for keeping equipment clean and in good working order.

By the end of this course, you will be able to

• Define the 5S meaning of Shine
• Match Shine with its requirements and compliance activity
• Identify key actions for Shine
• Explain how Shine is executed in the workplace

In this course, you will learn about standardizing the Sort, Straighten, and Shine activities. You’ll also discover basic guidance on how to keep the 5S effort active in your organization.

By the end of this course, you will be able to

• Match Standardize with its requirements and compliance activity
• Identify the key actions for Standardize
• Explain how Standardize is executed in the workplace

The last step of 5S, Sustain, is considered the most difficult step of the 5S process. Sustain is defined as the training and discipline needed to maintain 5S. In this course, you’ll learn why sustaining the 5S effort takes so much work and commitment by everyone.

By the end of this course, you will be able to

• Understand Sustain requirements and compliance activity
• Identify the key action steps for Sustain
• Explain how Sustain is executed in the workplace

Have you ever thought about the journey your smart phone took from the manufacturer to your hands? After it was manufactured, it then it went through a detailed logistics process.
Let me just say that logistics is way more than just transportation! It’s a complex system that’s essential to the manufacturing process.

By the end of this course, you will be able to

• Define logistics
• Identify key accomplishments in the history of logistics
• Identify the main types of logistics
• Describe the fundamental tasks associated with logistics
• List the top logistics companies in Indiana

Today, technology and logistics are deeply intertwined. Updated IT systems ensure the flow of products and data. Trade and product sales would sink without the right technology. In this course you will take a closer to look at a few important processes for supply chain management and material handling, as well as the technology needed for those processes.

By the end of this course, you will be able to

• Differentiate among the various technologies that enable and support supply chain management
• Identify the main categories associated with material handling
• Differentiate among the various technologies that enable and support material handling

Inventory is the result of tons of planning and processes. Too much inventory is always bad for the company. In this course you will discover the real meaning of inventory.

By the end of this course, you will be able to

• Describe what inventory is and its importance
• Define lead time and its effect on inventory
• Determine the appropriate amount of inventory needed based on the situation
• Define Just-In-Time inventory
• Differentiate among the three types of inventory costs
• Describe how inventory management works
• Identify different types of inventory packaging

When you think about logistics, you think about moving. This course focuses on some great strategies for getting finished products from one point to another, whether it’s a retail store or the customer.

By the end of this course, you will be able to

• List the main elements that can help a logistics company “win”
• Understand how costs help determine a logistics company’s success
• Recognize logistics teamwork strategies
• Explain how delivery, safety, environment and customers influence success

There are three things you must be aware of in the world of logistics: safety, quality and the environment. Companies must develop programs and policies to make sure that no one gets hurt and that they are taking measures to avoid damaging the environment. They do this while working to make sure that their products are successfully handled and distributed.

By the end of this course, you will be able to

• Describe the importance of safety and safety education in logistics
• Define quality as it relates to logistics
• Describe and define “green logistics”

Do you think you’ve got what it takes to be a winner in logistics? To make sure products are transported safely from the manufacturer’s door to the customer’s door? It takes many great minds to put together a winning logistics plan. A win in logistics means a win for the company and a win for customers who use the products.

By the end of this course, you will be able to

• List the main elements that can help a logistics company “win”
• Understand how costs help determine a logistics company’s success
• Recognize logistics teamwork strategies
• Explain how delivery, safety, environment and customers influence success

The world of logistics is like its own ecosystem. Teams, roles and processes are tightly connected and dependent upon one another within companies and industries.

By the end of this course, you will be able to

• Identify teams that work together in the logistics world
• Articulate the overall mission of a team
• Describe various roles and responsibilities within logistics teams
• Describe how teams and individuals work together to prepare products for delivery

Have you ever thought about what it takes to not only design, but also produce, program, test and deliver an electronic device? And to make sure that product is a profitable success! This game-based course lets you design and deliver a new product while trying to maintain costs and deliver the product on time.

By the end of this course, you will be able to

• Design an electronic device
• Produce an electronic device
• Program an electronic device
• T est an electronic device
• Deliver an electronic device
• Take a product to market